Privacy Policy

Privacy Policy

Cumbernauld Action for Care of the Elderly (CACE)
Last updated: 27 September 2026

Cumbernauld Action for Care of the Elderly (CACE) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data.

1. Who we are

Cumbernauld Action for Care of the Elderly (CACE) is a community organisation supporting older people and providing services to the local community.

CACE is responsible for the personal information we collect and use in connection with our services, activities and website.

If you have any questions about how we use your personal data, please contact us:

Cumbernauld Action for Care of the Elderly (CACE)
10 Carron House, Town Centre
Cumbernauld
G67 1ER

Email: info@careatcace.com
Telephone: 01236 451393

2. Cookies

Our website uses cookies and similar technologies to help it function properly and to improve your experience.

Cookies are small text files that are stored on your device when you visit a website.

We may use:

  • Essential cookies, which are necessary for the website to operate correctly.

  • Functional cookies, which may remember preferences or settings.

  • Analytics cookies, where used, to help us understand how visitors use our website and improve its content and performance.

Some cookies may be provided by third-party services used by our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or delete cookies through your browser settings. You can also choose whether to accept or reject non-essential cookies where a cookie consent mechanism is provided on our website.

Our website is built using WordPress and hosted by Hostinger. The cookies used by the website may change when WordPress, plugins or other website features are updated.

3. Who we share your data with

We do not sell your personal information and we do not share your personal information with organisations outside CACE for their own purposes.

Personal information is only accessed by authorised CACE staff, volunteers or other people acting on behalf of CACE where this is necessary for their role.

There may be limited circumstances where we are legally required to disclose information to an external organisation, such as a regulator, law-enforcement body or court. Where this happens, we will only disclose information where we have a lawful basis or legal obligation to do so.

We may also use service providers that help us operate our website or IT systems, such as our website hosting provider. These providers may process or have technical access to information on our behalf where necessary to provide their services. They are not permitted to use your information for their own purposes.

4. How long we keep your data

We keep your personal information only for as long as it is needed for the purpose for which it was collected, or for as long as we are required to keep it by law.

Different types of information may need to be kept for different periods depending on the circumstances.

When personal information is no longer required, we will securely delete it or dispose of it appropriately.

5. What rights you have

Under UK data protection law, you have a number of rights in relation to your personal information.

Depending on the circumstances, you may have the right to:

  • Access your data – you can ask us for a copy of the personal information we hold about you.

  • Correct your data – you can ask us to correct information that is inaccurate or incomplete.

  • Ask us to delete your data – in certain circumstances, you can ask us to erase your personal information.

  • Restrict how we use your data – in certain circumstances, you can ask us to restrict the processing of your information.

  • Object to processing – in certain circumstances, you can object to the way we process your information.

  • Data portability – in certain circumstances, you can ask for personal information you have provided to us to be provided in a structured, commonly used and machine-readable format.

Where we process your information based on your consent, you can withdraw your consent at any time.

These rights are subject to certain conditions and exceptions under UK data protection law.

To exercise your rights, please contact us:

Email: info@careatcace.com
Telephone: 01236 451393

We may need to confirm your identity before dealing with your request.

6. Where your data is sent

Your personal information is primarily stored and processed by CACE within the UK.

Our website is hosted by Hostinger and our website uses WordPress. Information submitted through our website may therefore be processed through these systems as necessary to operate and maintain the website.

We do not routinely transfer your personal information outside the UK.

Where a service we use involves the transfer of personal information outside the UK, we will ensure that appropriate safeguards are in place as required by UK data protection law.

7. Keeping your information secure

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to people who need it for legitimate CACE purposes.

We regularly review our systems and procedures to help ensure that personal information is handled securely.

8. Contact us

If you have any questions about this Privacy Policy or how CACE uses your personal information, please contact us:

Cumbernauld Action for Care of the Elderly (CACE)
10 Carron House, Town Centre
Cumbernauld
G67 1ER

Email: info@careatcace.com
Telephone: 01236 451393

If you are unhappy with how we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

ICO website: https://ico.org.uk/

Last updated: 27 September 2026

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